Monday, September 3, 2007

My finished Essay

Attitudes: formation, change, and factors which determined the success of the Australian National Tobacco Campaign.

Abstract
This essay examines beliefs and attitudes in terms of how they a formed and how they can be changed. Persuasion, as a method of change, is emphasised. Persuasion strategies and techniques are also described. Finally, a case study of the Australian National Tobacco Campaign examines persuasion in action. The success of the campaign is also evaluated.

Introduction

Beliefs and attitudes are necessary for adapting to new situations and attitude change is necessary for arriving at new situations. Attitudes are formed in an array of ways including; classical conditioning, operant conditioning, social/observational learning and mere exposure effect. A variety of theories stipulate how attitudes can be changed once formed; the general consensus being persuasion is the key to change. The Elaboration likelihood model of persuasion presents two routes in which messages can be sent and received, and the Yale attitude change approach specifies factors which influence the effectiveness of the message being sent and the likelihood of persuasion. A concept map of attitude change is presented in
Appendix A. This essay also contains a case study of the Australian National Tobacco Campaign, which outlines persuasion methods, strategies, and techniques employed by the campaign. The effectiveness of the Australian National Tobacco Campaign is also evaluated.

Beliefs and Attitudes

Smoking is a behaviour shaped by beliefs (what ones knows about smoking) and attitudes (whether or not one likes or dislikes smoking behaviour). A person’s beliefs about smoking can be shaped by what they do and don’t know about smoking, for example; a person may smoke because they have been exposed to information regarding the consequences and are willing to take health risks, or they may smoke because they haven’t been exposed to such information and don’t know what consequences they may suffer as a result of smoking behaviour. An attitude is an evaluation of a belief, in other words we choose whether we like or dislike something based on what we known about it. ‘Attitudes are necessary and adaptive for humans as they help us to adjust to new situations, seeking out those things in our environment that reward us and avoiding those things that punish us.’ (Baumeister, R. F., & Bushman, B. J., 2008, pp. 227) We may also have a duel attitude; that is both implicit and explicit attitudes about smoking behaviour. An implicit attitude is an internal automatic response whereas an explicit is an external controlled response. An example of a dual attitude is disliking smoking because of health risks (i.e your beliefs about smoking) but smoking anyway. Some people poses very strong attitudes, attitude polarization occurs when strong attitudes become more extreme upon reflection.

Consistency theory suggests that when an individual’s beliefs and attitudes are aligned and support one another, that individual experiences a comfortable state of affairs. (Changing Minds, 2007) However, when beliefs and attitudes are inconsistent with one another we experience cognitive dissonance (individual awareness of inconsistencies in thoughts, feelings, and opinions). According to Festinger (1957) people avoid information that is likely to increase dissonance.

Formation of attitudes

Attitudes about smoking, and anything else can be formed by classical conditioning, social/observational learning, operant conditioning, and mere exposure effect.

Classical conditioning is the repeated pairing of potential attitude objects (conditioned stimuli) with positively and negatively charged stimuli (unconditioned stimulus). (Wikipedia, 2007) Lazev, Herzog and Brandon (1999) conducted a study to examine classical conditioning of environmental cues to cigarette smoking. Environmental cues caused physiological reactivity (cardiac responses) indicating environmental cues can be classically conditioned to smoking

Social learning or observational learning is ‘is learning that occurs as a function of observing, retaining and replicating behavior observed in others.’ (Wikipedia, 2006) Khron et al. (1985) hypothesised causality for social learning and adolescent cigarette smoking; however, found that social learning theory best accounted for maintenance and cessation rather than initiation of smoking.

Operant conditioning and mere exposure effect also provide useful explanations as to the formation of attitudes.

Attitude change

Attitudes can be changed as easily as they can be formed. There are a variety of sociopsychological theories which stipulate how this occurs. Particularly prominent theories of attitude change have been conflict theory, reinforcement theory, and incentive theory.

Jans and Mann’s (1968) conflict theory suggests that new information may challenge existing attitudes. (Changing Minds, 2007, online) As a result, the individual will seek out alternative actions (i.e. quitting) through a five step process; (1) appraisal of the challenge, (2) appraisal of alternatives, (3) selection of the best alternative, (4) commitment to a new policy, and (5) evaluation of the new system in place. (Changing Minds, 2007) Farrelly et al. (2002) conducted a study to evaluate whether or not new scientific information, presented in an American anti-smoking campaign influenced youth’s smoking beliefs and attitudes. It was found that the presentation of new information did in fact positively influence beliefs and attitudes as the conflict theory suggests.

Consistent with conflict theory is Hovland, Janis, and Kelley’s reinforcement theory. This theory stipulates attitude change is the result of learning and reinforcement of information learned. Furthermore, receiving, hearing, or accepting new options is likely to bring about attitude change. (Changing Minds, 2007) A 2005 study of 25,000 American school children, who had attended anti-smoking programs which involved lectures and role-modeling sessions, concluded that anti-smoking programs don’t work unless the messages are reinforced in the home and community. (Billingsley, J., 2005) These findings are consistent with the reinforcement hypothesis.

And finally, incentive theory simply puts forth that new opinions and information are accepted if there is the potential for reward.

Persuasion

Conflict and reinforcement theory attribute successful attitude change based on the acquisition of new information. However, individuals must be persuaded to accept new information before their attitudes can be changed, therefore persuasion is the key to attitude change.

Petty and Cacioppo’s elaboration likelihood model of persuasion (ELM hereafter) describes how attitudes and formed and change through persuasion, based upon an elaboration continuum, which ranges from low elaboration (low thought) to high elaboration (high thought). According to the ELM there are two routes to persuasion, the central route and the peripheral route. A central route of persuasion used by advertisers ‘requires a great deal of thought, and therefore is likely to predominate under conditions that promote high elaboration.’ (Wikipedia, 2007) Central route processes (i.e. a speech or advertisement) are designed to encourage the audience to elaborate on the information provided and determine beliefs and an attitude about the presented argument. On the other hand, a peripheral route involves low elaboration of the message and can be as simple as learning a slogan or catch phrase. Ultimately, the message sent has been successfully received if the new attitudes, based on new information, reflect that of the message itself. Metzler et al. (1999) applied the ELM to examine attitude change and persuasion on the topic of HIV prevention. Results revealed central route processes (high elaboration), in this case a HIV positive teenager and a strong argument, were the greatest influence upon attitudes as the ELM stipulates. (Metzler et al., 1999)

Hovland’s Yale attitude change approach, which emphasises persuasion, has been highly influential upon the way in which advertisements are designed. According to Hovland, ‘we should understand attitude change as a response to communication’. (Wikipedia, 2006) This theory presents
four factors which Hovland believes affect the persuasiveness of a message;
(1) Target characteristics
(2) Source characteristics
(3) Message characteristics
(4) Cognitive routes (Wikipedia, 2007)

Persuasion Strategies

The most common persuasion strategy used by advertisers is hard sell or soft sell strategies.
Soft sell strategies involve a gentler more emotionally appealing approach. There are three ‘soft steps’ that can be taken when employing a soft sell strategy; (1) listen to and observe what people are saying or have said, (2) question their objections, and (3) address their concerns.
Hard sell strategies are the more aggressive approach to persuasion. There are two ‘hard steps’ which can be taken when employing a hard sell strategy; (1) let enthusiasm and passion show, and (2) be able to support your belief. (AOL Small Business, 2006)

Persuasion techniques

Advertiser’s attempt to persuade target audiences through appeal by reason or appeal by emotion. (Wikipedia, 2007)
Appeal by reason techniques include;
>
Logical argument
>
Scientific method
>
Rhetoric
> Proof

Appeal by emotion techniques include; (Wikipedia, 2007)
>
Presentation/Imagination
>
Seduction
> Propaganda

Case Study: The Australian National Tobacco Campaign.

The National Tobacco Campaign (NTC hereafter) is a collaborative quit-smoking health initiative between federal, state, and territory governments, and non-government organisations. (Quit now, 2006, online) Between 1996 and 2004 the federal government has committed $21.3 million to the NTC. (Quit now, 2006) The campaign is targeted at 18-40 year old smokers, and aims to persuade the target audience to change their beliefs and attitudes about smoking and quit today rather than planning to do so in the future.

The main message being sent by the NTC is ‘every cigarette is doing you damage’. This message is send via hard-hitting television advertisements (see
Appendix B), radio advertisements, newspaper advertisements, graphic images on cigarette packaging, bus advertising, poster’s, and Doctor’s television, and on the official ‘quit now’ website. Pierce, Macaskill, and Hill (1990) evaluated a year long Australian anti-smoking campaign in terms of the success of the mass media strategy used, similar to that of the current NTC. It was concluded that a mass media strategy was effective in terms of continuous reinforcement and a decrease in the prevalence of smoking at the time.

As well as a mass media strategy, the NTC employs a hard sell strategy. This is evidenced by the ‘hard-hitting’ prime-time television advertisements and graphic images printed on cigarette packaging produced by the NTC, which are often referred to as ‘shock advertising’ or ‘fear tactics’. According to Ellis (2006) fear tactics and graphic advertising are an appropriate and effective approach for reducing the negative impact of smoking.

In terms of routes of persuasion, the design of NTC advertising indicates intended central and peripheral route processes. For example; the television and radio advertisements, Doctor’s television, and the Quit now website indicate a central route process because these types of advertising require individual’s to think about what they’ve been told/heard and read, and evaluate the information in order to make a decision to change their attitude or not. Graphic images on cigarette packaging, bus advertisements, and posters generally require individuals to remember a catch phrase (i.e. ‘every cigarette is doing you damage’), a slogan (i.e. ‘quit now’) or simply the images advertised, indicating a peripheral process.

The NTC uses a variety of techniques to aid its advertising and influence attitude change, specifically those which appeal by reason. Techniques evident in NTC advertising are;
> Logical argument – presents both the negatives of smoking, and the positives of smoking cessation.
> Scientific evidence – presents statistical information, facts and figures.
> Proof – presents physical evidence of tumors, lung cancer, brain clots, gangrene, and rotting teeth.

According to Stillman (2007) mass media campaigns are one of the most effective means to reduce smoking. ‘Evaluation of Australia's famous 'Every cigarette is doing you damage' ad shows that after the first six months of the mass media campaign smoking rates in Australia dropped by 1.4 per cent, representing 190,000 fewer smokers. An economic evaluation has shown that the campaign was excellent value for money and resulted in significant savings to the health system.’ (Stillman, 2007)

Summary

Beliefs and attitudes are necessary for adapting to new situations and attitude change is necessary for arriving at new situations. Theories such as classical conditioning, operant conditioning, and social/observational learning have been developed to explain how attitudes form. Furthermore, theories have also been developed to explain how and why attitudes need to change. It is a general consensus that attitudes are largely changed by persuasion, as the elaboration likelihood model and the Yale attitude change approach suggest. A case example of attitude change through persuasion is the Australian National Tobacco Campaign. This campaign has been designed based on routes specified by the elaboration likelihood model, and employs techniques which generally appeal by reason to the target audience. Overall, the Australian National Tobacco Campaign has been deemed a success in terms of smoking prevalence, and has also been economically worthwhile.

Bibliography

AOL Small Business (2006) Soft Sell or Hard Sell? Retrieved August 27, 2007 from
http://smallbusiness.aol.com/grow/marketing/article/_a/soft-sell-or-hard-sell/20051213182709990005

Australian Bureau of Statistics (2006) 4831.0.55.001 - Tobacco Smoking in Australia: A Snapshot, 2004-05. Retrieved September, 1, 2007 from
http://www.abs.gov.au/ausstats/abs@.nsf/mf/4831.0.55.001

Baumeister, R. F., & Bushman, B. J. (2008). Social psychology and human nature (1st ed.) Belmont, CA: Thomson Wadsworth.

Billingsley, J. (2005) School Anti-Smoking Programs Don't Work. Retrieved August, 30, 2007 from
http://www.healthywomen.org/resources/womenshealthinthenews/dbhealthnews/schoolantismokingprogramsdontwork

Changing Minds (2007) Consistency Theory / Conflict Theory / Reinforcement Theory / Incentive Theory. Retrieved August, 26, 2007 from
http://www.changingminds.org/theories

Ellis, L. (2006) Fear Tactics and Graphic Advertising: An Appropriate Approach for Reducing the Negative Impact of Smoking. Retrieved August, 29, 2007 from
http://www.virginia.edu/humanbiology/new_site_files/class_2006/Ellis%20Abstract.pdf [Accessed

Farrelly, M.C., Healton, C.G., Davis, K.C., Messeri, P., Hersey, J.C., & Haviland, M.L. (2002) Getting to the Truth: Evaluating National Tobacco Countermarketing Campaigns. American Journal of Public Health, 92(6), 901-907.

Festinger, L. (1957). A theory of cognitive dissonance. Stanford, CA: Stanford University Press.

Krohn, M.D., William, S.F., James, M.L., Akers, W.J. (1985) Social Learning Theory and Adolescent Cigarette Smoking: A Longitudinal Study. Social Problems, 32(5), pp. 455-473.

Lazev, A.B., Herzog, T.A., & Brandon, T.H. (1999) Classical conditions of environmental cues to cigarette smoking. Experimental and Clinical Psychopharmacology, 7(1), pp. 56-63.

Metzler, A.E, Weiskotten, D., & Morgen, K.J. (1999) The application of the elaboration likelihood model to HIV prevention in an adolescent population. Retrieved August 29, 2007 from
http://gateway.nlm.nih.gov/MeetingAbstracts/102187464.html

Pierce, J.P., Macaskill, P., & Hill, D. (1990) Long-term effectiveness of mass media led antismoking campaigns in Australia. American Journal of Public Health, 80(5), pp. 565-599.

Quit Now (2006) Official ‘Quit Now’ Website. Retrieved August, 26, 2007 from http://www.quitnow.info.au/

Stillman, S. (2007) Graphic Anti-Smoking Campaigns Work. Retrieved August, 28, 2007 from
http://www.abc.net.au/news/stories/2007/06/04/1941268.htm

Wikipedia (2007) Classical Conditioning. Retrieved August 28, 2007 from
http://en.wikipedia.org/wiki/Classical_conditioning

Wikipedia (2007) Elaboration Likelihood Model. Retrieved August 28, 2007 from
http://en.wikipedia.org/wiki/Elaboration_Likelihood_Model

Wikipedia (2007) Exposure Effect. Retrieved August 28, 2007 from
http://en.wikipedia.org/wiki/Mere_exposure_effect

Wikipedia (2006) Observational Learning. Retrieved August 28, 2007 from
http://en.wikipedia.org/wiki/Observational_learning

Wikipedia (2007) Operant Conditioning. Retrieved August 28, 2007 from
http://en.wikipedia.org/wiki/Operant_conditioning

Wikipedia (2006) Persuasion, Retrieved August 28, 2007 from
http://en.wikipedia.org/wiki/Persuasion
Online Engagement:
To sucessfully complete this assignment I need to engage online. I have engaged in the following ways:
> planned my essay online
> posted progress updates
> added my blog to a list of other's doing the same topic
> spent time looking at other blogs
> participated in discussions
> posted picutres and video
> posted a link to a newpaper article
> Put up an online poll to get peer views.

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